FAQs
Find answers to our most frequently asked questions.
Product Inquiry
Can I use the Neogentek Beauty Wand every day?
Yes, we recommend using the wand every day or at least 3 or 4 times per week.
How do I use the Neogentek Beauty Wand?
The Neogentek Beauty Wand is preset to operate 3 minutes for each of the 4 areas below. Note there is 3 short random beeps to designate next area. The wand will automatically turn off after 12 minutes.
• right side of face - upward stroke
• left side of face - upward stroke
• forehead - upward stroke
• neck - upward stroke
How do I clean the Neogentek Beauty Wand?
Use an alcohol wipe or damp cloth – do not rinse with water.
Do I have to use Centella activating serum with the Neogentek Beauty Wand?
Yes, you should use the activating serum with the wand to achieve maximum results.
Centella is also designed for all types of calming for the skin and Centella is an all natural product, so the Wand maintains its integrity so it's lasts a long time.
Can Centella be used by itself as part of my skin care routine?
Yes, we recommend you use Centella daily, not just with the Neogentek Beauty Wand. twice a day morning alone, evening with wand
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Neogentek, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Free Shipping*
Free Expedited shipping on orders for US customers in the contiguous 48 states. For Alaska, Hawaii, Puerto Rico, and US Territories, different shipping rates and speeds may apply.
Shipping Time
Most orders are shipped within 1 business day and delivered within 3-5 business days.*
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. To quickly track your shipment, click the chat bubble in the lower right corner and select "Track Shipment."
Can you tell me more about return policy?
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at neogentekservice@gmail.com. Please note that returns will need to be sent to the following address: 22444 State Highway 249, Houston TX 77070, United States
If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at neogentekservice@gmail.com.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks "
Sofia R. Alberta, United States
