How Do I Cancel an Order?

We get it - if you weren't quite ready to make a purchase, we understand. We'll do our best to cancel your order prior to shipping, however, if your order has already shipped then we will not be able to cancel it.

We can, however, help with a return once your order arrives. Of course, our standard 30 days free trial still applies so you can even try out your Neogentek purchase before you make your final decision.

If you're sure you need to cancel your order, send us an email at , call us or chat with us.

Be sure to include your order number and the email address used to place your order. We'll follow up with you as soon as we can.

Please note that we can only cancel orders for purchases on

Additionally, our Customer Support team is available Monday - Friday, 9:30 - 5:30 pm CT. Requests made outside these hours will be reviewed during business hours.

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