News

When Can I Expect a Response to My Inquiry?

Our support team is available: Email us anytime: neogentekservice@gmail.com Live Chat Monday-Friday 11 am - 4 pm CT Phones Monday-Friday 8 am - 5 pm CT (346) 218-4665 We will...

Medical/Health Questions

Thank you so much for your interest in Neogentek! We want to support you in your skincare journey, and we wish we could provide advice specific to you, but we...

General Product and Support Questions

Medical/Health Questions Thank you so much for your interest in Neogentek! We want to support you in your skincare journey, and we wish we could provide advice specific to you,...

Warranty

WarrantyAll Neogentek purchases direct from Neogentek.com or an authorized 3rd party retailer are covered by a 1-year limited warranty. Reach out to our support team if you need to initiate...

Where is my order?

Track your Order To quickly track your shipment, click the chat bubble in the lower right corner and select "Track Shipment." Domestic Orders Most standard shipping orders are shipped within...

Warranty & Returns

Articles Warranty For all devices, we offer a 1-year limited warranty from the date of your original purchase. If your device does not work properly due to a manufacturer's d......